The technical requirements for attending the Collaborate session are:
- An internet connection (minimum 10 MB / sec.)
- An up to date Windows 10 or MacOS desktop or laptop.
- An up-to-date Google Chrome web browser.
- Headphones with microphone and a USB connector or a conference mic with USB connector.
- Or be in a quiet place with no background noise.
- A built-in webcam or a webcam with a USB connection (if you want to use a webcamera).
Test your internet connection at speedtest.net. Choose any server in Dublin (where the Collaborate server is located).
Not all Collaborate features are supported on mobile devices or other browsers. Find out more about which browsers are supported here.
In a Collaborate virtual room, you should use headphones with a USB connection, as connecting other headphones may cause dificulties for others trying to hear you. In addition, it is more difficult to identify the headset to select in Windows and Collaborate settings.
If a Collaborate session has multiple participants in the same physical space, you may want to use a conference microphone which teachers can be book in advance from the Omnia Helpdesk.
If the connection is disconnecting / poor:
- Close the webcam unless it is mandatory to use.
- Close any other unnecessary programs.
- Ask other internet users in your home to stop using the Internet during an online meeting.
- Move your device closer to the router.
- Connect to the router using a wired connection.
- Restart the router.
- Try using another internet connection, e.g. mobile data (note any costs of using your mobile data connection!)